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-Refunds and Returns-

Refunds / Returns Policy

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We are committed to complete African Natural Diva customer satisfaction.

If for any reason you are not completely satisfied with any of the products purchased from the website, you may return the products to us providing:

  • the product is undamaged

  • product packaging has NOT been opened and is in its original packaging (including cellophane wrap, tamper-proof seals, and lids),

  • product is in an unused/unworn condition

  • product is re-saleable.

  • Empty or half-empty products will NOT be replaced.

  • Products older than 1 month will NOT be replaced

  • Items will only be refunded once they are received back to us in their original packaging along with proof of purchase.

  • Items must be returned back to our warehouse within 7 working days after receipt of order.

  • The postage will not be refunded and you are responsible for any returns postage cost.

  • The returned item's tracking number must be provided to African Natural Diva(Pty) Ltd at naturaldiva177@gmail.com

  • If you wish to cancel your purchase you will be liable for a 15% handling fee.

  • It is your responsibility to ensure that you use the Products strictly in accordance with the care instructions provided for each product.

  • For reasons of hygiene, bonnets may not be refunded or exchanged, unless they are defective.

  • Items purchased on sale or discount may not be returned.

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During COVID-19, NO products can be returned to African Natural Diva, unless the product is received damaged by the customer. 

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At African Natural Diva we rigorously ensure that all Covid-19 safety & sanitation protocols are strictly enforced to make sure our customers have peace of mind when receiving our products.

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How to Submit a Return? 

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Please advise us in writing via email of your return. (naturald177@gmail.com)

African Natural Diva will forward a returns form for you to complete.

Return the form to us via email with your proof of invoice.

Product warranty void if the item is damaged by the customer.

Empty or half-empty products will NOT be replaced.

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